Privacy information for general communication

Data protection information for general communication at Volkswagen Group Charging GmbH ("Elli")

A. Controller


With this Privacy Policy, we inform you about the processing of your personal data by Volkswagen Group Charging GmbH, Karl-Liebknecht-Str. 32, 10178 Berlin, registered in the Commercial Register of the Charlottenburg Local Court under No. HRB 208967 B (referred to as "Elli", “we” or “us”) as part of the general communication between you and us.

In case you contact us for topics also concerning Elli Mobility GmbH (“Elli Mobility”), we process your personal data in joint controllership with Elli Mobility, which is subject to an agreement according to Art. 26 GDPR. The joint controllership lies in the cross-company perception of communication and storage of your personal data in shared data bases. Both companies are separately responsible for perception of data subject rights and thereto support each other. You can request further information on the joint controllership via the contact information in section G.

B. Processing of your personal data


We offer you various ways to contact us (e.g. business correspondence, customer service). Within the scope of general communication, we process the following personal data, for example: your name, your e-mail address, your postal address and your telephone number.

C. Legal basis and purpose of data processing

We process personal data within the scope of general communication due to different legal bases and purposes. The legal basis for the processing of your personal data in connection with general communication always depends on the respective request and/or the respective business relationship. Below you will find an overview of the legal basis and purposes of data processing.

I. Performance of a contract and pre-contractual obligations

In the context of the initiation or execution of a contract as well as for the processing of your request, we only process the necessary personal data that you provide in this context.

The purposes of the processing of personal data depend on the specific request within the contractual relationship with you and may include in particular:

  • general correspondence
  • processing of enquiries and complaints from interested parties, customers and business partners regarding our products and services
  • processing of enquiries and commissions by us
  • transmission of requests and offers
  • ensuring customer service
  • further development of products, services and support offers as well as other measures to control business transactions and processes
  • assertion and examination of legal claims

The data processing is carried out based Art. 6 (1) (b) GDPR. You need to provide the personal data required for us to process your respective request or to prepare or carry out the business relationship with you. Without this data we will not be able to process your request or fulfil the contract with you.

II. Compliance with legal obligations or processing of personal data in public interest

We also process your personal data to comply with legal obligations to which we are subject. These obligations may arise, for example, from commercial, tax, anti-money laundering, financial, criminal, administrative, criminal procedural, or civil law. The purposes of the processing result from the respective legal obligation. As a rule, the processing serves the purpose of complying with state obligations of control and information.

The data processing is carried out based on Art. 6 (1) (c) or (e) GDPR. If we process personal data based on a legal obligation or in the public interest, you must provide us with the personal data required to fulfil the legal obligation. Without the provision of such personal data, we may not be able to process the request or fulfil these obligations.

III. Legitimate interests

Furthermore, your personal data will be processed to ensure our legitimate interests or those of third parties. In particular, we pursue the following interests, which are also the respective purposes:

  • conducting business correspondence with you or clients
  • ensuring availability, operation and security of technical systems as well as technical data management

The data processing is carried out based on Art. 6 (1) (f) GDPR. In cases in which you are obliged provide personal data for this purpose, we inform separately on such obligation. Without the provision of your personal data, we may not be able to process or comply with your request.

D. Retention periods

We store your personal data as long as this is necessary for the purposes mentioned. In the event of an objection to processing based on our legitimate interest (Art. 6 (1) (f) GDPR), we will delete your personal data, unless further processing is permitted under legal provisions. We also delete your personal data if we are obliged to do so for other legal reasons.

In accordance with these general principles, we delete personal data immediately after the legal basis ceases to apply, if they are no longer required for the purposes mentioned or if the purposes mentioned cease to apply and if there is no other legal basis (e.g. commercial and tax retention periods), otherwise after the additional legal basis ceases to apply.

E. Recipients of Personal Data

We will only transfer your personal data to external recipients if this is necessary to process or handle your request, if another legal permission or obligation exists or if we have your consent.

External recipients may be:

  • Data Processors: Group companies of Volkswagen AG or external service providers that we use to provide services, e.g. in the areas of customer care, technical infrastructure and maintenance. To the extent that these service providers process personal data on our behalf, we have data processing agreements in place. The service providers process the personal data solely for the purpose of performing their tasks and are contractually bound by our instructions.
  • Public authorities: Authorities and state institutions, such as public prosecutors' offices, courts or tax authorities, to which we must transfer personal data for legal obligations. This data transfer is based on Art. 6 (1) (c) GDPR.
  • Private companies: Volkswagen AG's affiliates, Volkswagen dealers, importers, cooperation partners, other business partners or auxiliary persons to whom personal data is transferred based on your consent, for the purpose of processing an enquiry or fulfilling a contract with you or to protect our legitimate interests. The transfer of your data is based on Art. 6 (1) (a), (b) and/or (f) GDPR.
  • Data processing in third countries: If data is transferred to recipients whose registered office or place of data processing is not located in a member state of the European Union or in another state that is a party to the Agreement on the European Economic Area, we ensure before the transfer that, apart from exceptional cases permitted by law, the recipient either has an adequate level of data protection (e.g. adequacy decision of European Commission, suitable safeguards or EU Standard Contractual Clauses) or we obtain your explicit consent.

F. Your Rights

You can assert your following rights towards us at any time and free of charge. For further information on exercising your rights, please refer to section G.

Right to access:

You have the right to obtain access to your personal data processed by us (Art. 15 GDPR)

Right to erasure:

You have the right to obtain erasure of your personal data if the conditions specified in Art. 17 GDPR are met. Accordingly, you may obtain the erasure of your personal data, for instance, if it is no longer necessary for the purposes for which it was collected. Furthermore, you may obtain erasure if we process your personal data based on your consent and you withdraw this consent.

Right to restriction of processing:

You have the right to obtain the restriction of the processing of your personal data if the requirements of Art. 18 GDPR are met. This is the case, for example, if you contest the accuracy of your personal data. For the duration of the verification of the accuracy of the personal data you can then obtain the restriction of the processing.

Right to object:
If the processing is based on a legitimate interest, you have the right to object to the processing of your personal data. In case of an objection, we kindly ask you to state the reasons for objecting to the data processing. In addition, you have the right to object to data processing for direct marketing purposes without giving a reason. This also applies to profiling in so far as it is related to direct marketing.

Right to data portability:

If data processing is based on consent or contract performance and, in addition, is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object:

If data processing is based on your consent, you have the right to withdraw your consent at any time, with effect for the future.

Right to lodge a complaint:

You also have the right to lodge a complaint with a supervisory authority (e.g. the Data Protection Authority of Berlin) about our processing of your personal data.

G. Contact Details

Data Protection Officer

PROLIANCE GmbH
www.datenschutzexperte.de
Leopoldstr.
2180802 München
datenschutzbeauftragter@datenschutzexperte.de

Please refer to Volkswagen Group Charging GmbH as the company concerned by your request when contacting our Data Protection Officer. Kindly note not to include sensitive data, e.g. a copy of your ID card to the correspondence.

Version: 23.05.2025

Data protection information for general communication at Elli Mobility GmbH

A. Controller


With this Privacy Policy, we inform you about the processing of your personal data by Elli Mobility GmbH, Karl-Liebknecht-Str. 32, 10178 Berlin, registered in the Commercial Register of the Charlottenburg Local Court under No. HRB 274616 B (referred to as "Elli Mobility”)) as part of the general communication between you and us.

In case you contact us for topics also concerning Volkswagen Group Charging GmbH (“Elli”), we process your personal data in joint controllership with Elli, which is subject to an agreement according to Art. 26 GDPR. The joint controllership lies in the cross-company perception of communication and storage of your personal data in shared data bases. Both companies are separately responsible for perception of data subject rights and thereto support each other. You can request further information on the joint controllership via the contact information in section

B. Processing of your personal data


We offer you various ways to contact us (e.g. business correspondence, customer service). Within the scope of general communication, we process the following personal data, for example: your name, your e-mail address, your postal address and your telephone number.

C. Legal basis and purpose of data processing

We process personal data within the scope of general communication due to different legal bases and purposes. The legal basis for the processing of your personal data in connection with general communication always depends on the respective request and/or the respective business relationship. Below you will find an overview of the legal basis and purposes of data processing.

I. Performance of a contract and pre-contractual obligations

In the context of the initiation or execution of a contract as well as for the processing of your request, we only process the necessary personal data that you provide in this context.

The purposes of the processing of personal data depend on the specific request within the contractual relationship with you and may include in particular:

  • general correspondence
  • processing of enquiries and complaints from interested parties, customers and business partners regarding our products and services
  • processing of enquiries and commissions by us
  • transmission of requests and offers
  • ensuring customer service
  • further development of products, services and support offers as well as other measures to control business transactions and processes
  • assertion and examination of legal claims

The data processing is carried out based Art. 6 (1) (b) GDPR. You need to provide the personal data required for us to process your respective request or to prepare or carry out the business relationship with you. Without this data we will not be able to process your request or fulfil the contract with you.

II. Compliance with legal obligations or processing of personal data in public interest

We also process your personal data to comply with legal obligations to which we are subject. These obligations may arise, for example, from commercial, tax, anti-money laundering, financial, criminal, administrative, criminal procedural, or civil law. The purposes of the processing result from the respective legal obligation. As a rule, the processing serves the purpose of complying with state obligations of control and information.

The data processing is carried out based on Art. 6 (1) (c) or (e) GDPR. If we process personal data based on a legal obligation or in the public interest, you must provide us with the personal data required to fulfil the legal obligation. Without the provision of such personal data, we may not be able to process the request or fulfil these obligations.

III. Legitimate interests

Furthermore, your personal data will be processed to ensure our legitimate interests or those of third parties. In particular, we pursue the following interests, which are also the respective purposes:

  • conducting business correspondence with you or clients
  • ensuring availability, operation and security of technical systems as well as technical data management

The data processing is carried out based on Art. 6 (1) (f) GDPR. In cases in which you are obliged provide personal data for this purpose, we inform separately on such obligation. Without the provision of your personal data, we may not be able to process or comply with your request.

D. Retention periods

We store your personal data as long as this is necessary for the purposes mentioned. In the event of an objection to processing based on our legitimate interest (Art. 6 (1) (f) GDPR), we will delete your personal data, unless further processing is permitted under legal provisions. We also delete your personal data if we are obliged to do so for other legal reasons.

In accordance with these general principles, we delete personal data immediately after the legal basis ceases to apply, if they are no longer required for the purposes mentioned or if the purposes mentioned cease to apply and if there is no other legal basis (e.g. commercial and tax retention periods), otherwise after the additional legal basis ceases to apply.

E. Recipients of Personal Data

We will only transfer your personal data to external recipients if this is necessary to process or handle your request, if another legal permission or obligation exists or if we have your consent.

External recipients may be:

  • Data Processors: Group companies of Volkswagen AG or external service providers that we use to provide services, e.g. in the areas of customer care, technical infrastructure and maintenance. To the extent that these service providers process personal data on our behalf, we have data processing agreements in place. The service providers process the personal data solely for the purpose of performing their tasks and are contractually bound by our instructions.
  • Public authorities: Authorities and state institutions, such as public prosecutors' offices, courts or tax authorities, to which we must transfer personal data for legal obligations. This data transfer is based on Art. 6 (1) (c) GDPR.
  • Private companies: Volkswagen AG's affiliates, Volkswagen dealers, importers, cooperation partners, other business partners or auxiliary persons to whom personal data is transferred based on your consent, for the purpose of processing an enquiry or fulfilling a contract with you or to protect our legitimate interests. The transfer of your data is based on Art. 6 (1) (a), (b) and/or (f) GDPR.
  • Data processing in third countries: If data is transferred to recipients whose registered office or place of data processing is not located in a member state of the European Union or in another state that is a party to the Agreement on the European Economic Area, we ensure before the transfer that, apart from exceptional cases permitted by law, the recipient either has an adequate level of data protection (e.g. adequacy decision of European Commission, suitable safeguards or EU Standard Contractual Clauses) or we obtain your explicit consent.

F. Your Rights

You can assert your following rights towards us at any time and free of charge. For further information on exercising your rights, please refer to section G.

Right to access:

You have the right to obtain access to your personal data processed by us (Art. 15 GDPR).

Right to rectification:

You have the right to obtain rectification of any inaccurate or completion of any incomplete personal data concerning you (Art. 16 GDPR).

Right to erasure:

You have the right to obtain erasure of your personal data if the conditions specified in Art. 17 GDPR are met. Accordingly, you may obtain the erasure of your personal data, for instance, if it is no longer necessary for the purposes for which it was collected. Furthermore, you may obtain erasure if we process your personal data based on your consent and you withdraw this consent.


Right to object:

If the processing is based on a legitimate interest, you have the right to object to the processing of your personal data. In case of an objection, we kindly ask you to state the reasons for objecting to the data processing. In addition, you have the right to object to data processing for direct marketing purposes without giving a reason. This also applies to profiling in so far as it is related to direct marketing.

Right to data portability:

If data processing is based on consent or contract performance and, in addition, is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object:

If data processing is based on your consent, you have the right to withdraw your consent at any time, with effect for the future.

Right to lodge a complaint:

You also have the right to lodge a complaint with a supervisory authority (e.g. the Data Protection Authority of Berlin) about our processing of your personal data.

G. Contact Details

DataProtection Officer

PROLIANCE GmbH
www.datenschutzexperte.de
Leopoldstr.
2180802 München
datenschutzbeauftragter@datenschutzexperte.de

Please refer to Elli Mobility GmbH as the company concerned by your request when contacting our Data Protection Officer. Kindly note not to include sensitive data, e.g. a copy of your ID card to the correspondence.

Version: 23.05.2025